Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience. CXaaS operations are typically managed by a third-party partner on behalf of a brand.
Every company is in the people business. Make your customer feel remembered, heard and understood. This is the foundation of an empathetic customer experience — delivered through Experience as a Service. ... This creates a connection that builds trust and earns customer loyalty across interactions and time.
What is great customer service? Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.
CXaaS can handle massive data streams and can also extract insights from them that can be used by companies to understand their customers and evolve with them over time.
Enterprises have started to go digital to tap into more and more data to understand customer behavior and build their strategies surrounding them.
The latest advancements in technology and software have made it more accessible than ever to help companies, making it a very powerful tool to get their hands on.
Mastech InfoTrellis, through AmberLeaf, has spent years working with clients across most industries to define, refine, and build relationship-based models by using customer data and insights having executed on more than 1900 customer experience projects. Clients can leverage this expertise directly by partnering with Mastech InfoTrellis through a well-designed Customer Experience as a Service (CXaaS) offering tailored to their specific needs.
With CXaaS, organizations can switch their focus from running CX solutions to checking things that might go wrong, monitor for behaviors that they weren’t aware of, and develop deep insights into the health of the customer base, detecting early signs of customer issues. Organization behaviors shift to an outside-in perspective. Turning all customer data into actionable strategies becomes ingrained within the policies and procedures of successful operations.