An anywhere operations model will be vital for businesses to emerge successfully from COVID-19. At its core, this operating model allows for business to be accessed, delivered and enabled anywhere — where customers, employers and business partners operate in physically remote environments.
The model for anywhere operations is “digital first, remote first;” for example, banks that are mobile-only, but handle everything from transferring funds to opening accounts with no physical interaction. Digital should be the default at all times. That’s not to say physical space doesn’t have its place, but it should be digitally enhanced, for example, contactless check-out at a physical store, regardless of whether its physical or digital capabilities should be seamlessly delivered.
Anywhere operations creates a decentralized enterprise, enabling better business resiliency and access to a broader talent pool. This means companies can operate at the same scale and effectiveness across a myriad of roles and responsibilities, regardless of geographical location. But make no mistake, anywhere operations isn’t the same as work from home. Businesses have to be able to operate from literally anywhere, at any time and in any modality.
A successful anywhere operations strategy should be people-centric and location-independent. As a remote worker, I should be able to hop into an RV and drive around the country and be just as connected and effective in my role as if I were back in the office (permitting I can maintain a high-speed internet connection).
The global pandemic not only shook the status quo in how businesses respond to infrastructure changes, but it completely altered the landscape of essential business processes. The massive shift to online operations has made flexible infrastructure an imperative.
Traditional methods of processes have been cast aside, and as we continue to analyse workplaces in a Covid-era, businesses are actively considering how operations can occur from anywhere.
The concept of “anywhere operations” also shouldn’t be confused with “work from home (WFM)” or even the traditional idea of an office. Gartner predicts that by the end of 2023, 40% of organizations will adopt a more fluid, hybrid-office model where workers won’t be required to do long commutes or standard 9-5 schedules.