Automation of services has picked up its fastest pace by now, giving users the much needed facility to fulfill their regular tasks. With advanced systems powered by automated solutions, users can now book a restaurant reservation, order a pizza, book a movie ticket, hotel room and even make a clinic appointment. Customer service industry is gaining much momentum especially due to disruption of Artificial Intelligence – a technological breakthrough that has taken almost every business industry by storm.
By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation, preventive assistance and even generation of revenue streams. Digital market moguls project that by 2020 more than 85% of all customer support communications will be conducted without engaging any customer service representatives.
There is no argument that forward thinkers consider AI technology as a solution that will open the doors for real-time self-service for customer service platforms. Also, it is true that the technology has power enough to change the way customer service solutions are designed. However, there is a massive hype floating around about how AI assisted responses will completely replace the need for human agents.
AI powered chatbots for customer support is pushing the envelope of innovation and revolutionizing the way customers are assisted. AI means high-quality customer experience, personalized support, speed & efficiency and cost saving. Of all business segments, customer service is the one where Artificial Intelligence is hugely embraced and companies are confident about how chatbots can efficiently handle first-level queries and significantly minimize operational cost. We are most likely to experience further innovations in AI-powered applications for improving customer service solutions. Currently, major industries that rely on artificial intelligence in customer support space are food, travel, finance, retail, airline and clothing.