While still evolving, AI has demonstrated value throughout the customer journey, enabling proactive self customer service in the form of conversational platforms aimed at consumers, such as chatbots, IVRs, visual bots, etc. AI has also powered decision support tools, which help human agents present customers with relevant information in real time with the goal of making the best decisions and providing the right information to consumers.
24/7/365, also alternatively written as hyphenated 24-7-365, has recently begun to appear to describe the concept of ‘happening constantly’, throughout the entire day, and on every day of the year. It is of course an abbreviation of the phrase 24 hours a day, 7 days a week, 365 days a year, and can be used either as an adverb, e.g. the centre opens 24/7/365, or as an adjective, e.g. we offer 24/7/365 customer support. The third component 365 can, like the regular number, be variously pronounced three six five, three sixty-five, and occasionally three hundred and sixty-five.